RTMONITORversion 6.1.0

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1. Question: After the payment was proceeded, I didn't recieve any link for downloading from reseller.

Answer: Don't worry, inform us about your order number, and we'll organize for you the new link for downloading.

2. Question: What is the difference between RTMonitor program and Trapper program?

Answer: RTMonitor shows you an information of HTTP proxy's work in the real time. Just by this program you may watch what information your users are getting from internet at the current moment of time. Trapper is an analyzer of HTTP traffic for a long period of time (account period). This program sums received information from http-proxy, converts it to the comfortable for analysis format and offers you several operations of blocking and limitation of users access to Internet.

3. Question: Why in the "User-Name" column I always get a dash ("-") instead of the user name?

Answer: You don't see user name because it is absent in the Common log file. Here may take place the following reasons:

- Proxy authentication is turned off at NBM.

- Bugs in NBM. In this case, you have to set the last service pack there.

- The user, or software on his workstation, tries to get Internet access without authentication. In this case, NBM prohibits this access and shows the access attempts in its log with the HTTP code 403(“Forbidden”).

4. Question: Is it possible to use program for the proxy of other software developers?

Answer: At the present time you can use CPROXY by Connectotel. Detailed information and software you can find on the company's site - http://www.connectotel.com.

5. Question: Can I use the program in Windows 2003?

Answer: Yes , you can. But firstly you must install Novell Client for Windows 4.90 SP2 and later on your Windows 2003 server.

6. Question: Where can I get to know about the latest versions of the program?

Answer: In this case we inform our customers by e-mail, and put new information on this site and on the sites of our partners

7. Question: I can't pay by a credit card. Does any other payment way exist, except 2CheckOut?

Answer: Yes, we may offer to proceed the payment through WIRE or ACH (only for US customers), E-checks. For getting more details, please contact us

8. Question: I've lost a distributive of the program, how can I get it again?

Answer: You should send us an email with your personal info, which you entered before the payment. As soon as we check it, we'll send you the distributive again.

9. Question: The program doesn't show any info after its start

Answer: It might be the following reasons:

- Common Log files are not forming on the server. Open NWADMIN32 (or iManager for NBM 3.9) and set up this option.

- Path to Common Log files directory was entered incorrectly. Press Open command once again and enter it correctly

- Server and workstation time is not coincident. Adjust it.

10. Question: May I use the program in Windows Vista?

Answer: Yes, you may, but only in Windows Vista 32-bit environment. Before you must install Novell Client for Vista 1.0 (and later). You should remember that the unavailable features of Novell Client for Vista can limit some RTMonitor modes. Therefore we recommend to set up the last version of this Client on your workstation.

For Windows Vista 64-bit environment you must use RTMonitor 64-bit

Any other questions you may ask by contacting us